Hiring a security company?

🛡️ How to Hire the Right Security Company: 7 Must-Ask Questions

Published: May 13, 2025
Author: STA Security Experts

Choosing the right security company is one of the most important decisions a business owner, property manager, or event organizer can make. Whether you need on-site guards, off-duty police, or mobile patrols, the safety of your people and property depends on hiring trained, reliable professionals.

But with so many options available, how do you know who to trust?

In this blog post, we break down the key questions you should ask when hiring a security company—and what red flags to watch out for.

✅ 1. Are They Licensed, Bonded, and Insured?

This is non-negotiable. A reputable security firm must have the proper state licenses, carry liability insurance, and be bonded. This protects you legally and financially in the event of an incident.

🔍 Tip: In Maryland, check if the company is registered with the Maryland State Police and authorized for Special Police and Private Security.

✅ 2. What Type of Training Do Their Officers Receive?

Security officers should receive ongoing training in:

• Conflict de-escalation

• Use of force

• CPR and first aid

• Situational awareness

• Maryland firearms laws (if armed)

Ask for proof of in-house or certified training programs. Companies like STA Security Services offer advanced training for both armed and unarmed personnel.

✅ 3. Do They Offer Customized Security Solutions?

Every site has different needs. A strong security company will take the time to assess your risks and recommend a custom plan—not just a “one-size-fits-all” approach.

Look for flexibility in services like:

• Stationary guards

• Mobile patrols

• Off-duty police

• K9 units

• Event security

✅ 4. What’s Their Experience and Track Record?

How long have they been in business? Do they have testimonials or case studies? Are they a veteran-owned or law enforcement-led company?

Experience matters, especially in high-risk environments like:

• Corporate buildings

• Construction sites

• Residential communities

• Events and concerts

✅ 5. How Do They Monitor and Manage Their Guards?

Modern security firms use real-time tracking systems, incident reporting apps, and 24/7 supervision to ensure accountability.

Ask:

• Do supervisors check in on guards?

• Is there a client portal or reporting system?

• Can you request performance reports?

✅ 6. Can They Scale With Your Needs?

Your needs may grow. A good security company should offer the ability to scale services quickly, especially during emergencies or special events.

✅ 7. Do They Provide Excellent Client Support?

From clear contracts to fast response times, customer service is a reflection of professionalism. Choose a company that prioritizes communication and problem-solving.

🚨 Final Thoughts: Trust Matters

Security is about more than uniforms and badges—it’s about trust. The right company will prioritize your safety, represent your brand professionally, and adapt to your needs.

At STA Security, we pride ourselves on delivering dependable, trained officers—including Maryland Special Police and off-duty law enforcement—backed by years of experience and client satisfaction.

Need help securing your property or event?
👉 Contact STA Security Services Today